Job Title: Regional Operations Director

Department: Administration

Reports To: Chief Operations Officer

FLSA Status: Exempt

Wage Range that the Company Expects to Pay: $4,807.69 - $5,300.48 biweekly

SUMMARY

Under the general supervision of the Chief Operations Officer (COO), the Regional Operations Director is responsible for overseeing the health centers and programs within a designated service area, ensuring health center operations are efficient, effective, and are focused on providing quality, safe patient care. The Director acts as a liaison between the COO and Administration to ensure communication is seamless and the goals and objectives of the health centers are in alignment with CHC’s mission and corporate strategic plan.

It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice.

Oversees designated CHC Health Centers and ensures healthcare operations are managed efficiently and effectively by ensuring standardized workflows in service, quality, productivity, safety, and financial goals.

Advocates for clinic needs and feedback and ideas to corporate leadership, ensuring that clinic-level challenges and opportunities are addressed.

Facilitates communication between the corporate office and clinic operations, ensuring alignment of strategic goals.

Ensures that corporate policies and directives are being followed at the health centers.

Monitors the implementation of policies and procedures, patient flow, and front office and back office clinical systems.

Ensure optimal resource allocation, including staffing, equipment, and supplies, to meet the needs of the clinic under the respective region.

Promotes the principle of healthcare integration and the Patient-Centered Medical Home and Value Based Care models of health care.

Develops and maintains strong relationships with internal and external healthcare staff, including clinicians, nurses, front and back office support staff, to enhance collaboration and communication.

Leads, trains, and coaches Health Center Managers and staff to foster professional growth, improve performance, and promote team cohesion by ensuring competencies and becoming a superuser to support the team.

Enforce HR policies at the clinic level, ensuring fair and consistent application across all staff and addressing any employee-related issues as necessary.

Promote a positive, supportive work culture where staff are encouraged to collaborate and are recognized for their contributions.

Participates in and promotes quality improvement initiatives aimed at enhancing patient care and clinical outcomes.

Addresses and resolves patient concerns or issues related to the quality of care, ensuring that appropriate steps are taken.

Participates and assists with the budget process by reviewing all budgets in the respective area.

Ensures CHC sites are in compliance with Federal, State, Local regulations (TJC, OSV, FTCA, HEDIS, QCIP, etc.).

Rounds and supports health center operations, ensuring smooth functioning across departments.

Creates effective communication strategies, conveying clear messages, identifying appropriate message content and delivery, listening actively, and developing clear written communications.

Assists with the employee selection process to ensure recruitment of skilled and qualified staff.

Demonstrates adherence to and observes all safety policies and procedures, including infection control rules and regulations.

Demonstrates the knowledge of domestic violence, child, and dependent abuse protocols to ensure proper handling of sensitive cases.

Demonstrates cultural sensitivity and competence in all interactions with staff and patients.

Maintains and adheres to HIPAA, employee confidentiality, and privileged communication (patient, employee, and corporation).

SUPERVISORY RESPONSIBILITIES

Directly supervises health center mangers who supervise staff in the clinic. The employee is responsible for the overall direction, coordination, and evaluation of these sites. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies. The Regional Operations Director should demonstrate problem-solving, decision-making, and leadership, using analytical skills to drive efficient workflows and innovative solutions. They should inspire others with a clear vision, prioritize tasks effectively, and align actions with business goals. Must be adaptable and dependable, maintain professionalism, ensure quality, and take initiative to improve processes.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum Bachelor’s Degree in Business Administration, Healthcare Administration, Public Health, or Nursing is required. Master’s Degree in Business Administration, Healthcare Administration, or Public Health is preferred.

Minimum of five (5) years of community health centers management or healthcare practice management.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of situations under pressure. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to make appropriate job decisions following standard office policies and past precedents.

COMPUTER SKILLS

Experience with word processing, spreadsheets, email, and keyboarding is required. Microsoft Office and Google Suite skills is required.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of current, valid, unrestricted California Driver's License (Class C) is required.

OTHER REQUIREMENTS

Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

WORK ENVRIONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.